ASSESSING HOSPITALITY EMPLOYEE JOB SATISFACTION: THE IMPACT OF WORK MOTIVATION, WORK-LIFE BALANCE, AND WORK STRESS
0000-0003-2562-9625Abstrak
Job satisfaction is a crucial factor in enhancing employee performance and service quality, particularly in the highly demanding and dynamic hospitality industry. This research employs a quantitative approach with a descriptive method. This study aims to analyze the influence of work motivation, work-life balance, and work stress on employee job satisfaction at Aria Barito Hotel Banjarmasin. The study population consists of 150 employees, with a sample size of 75 respondents selected using a non-probability, purposive sampling technique based on specific criteria. The gathered data are analyzed using descriptive analysis, validity and reliability tests, classic assumption tests, multiple linear regression analysis, and hypothesis testing through t-tests and F-tests. The results indicate that, partially, work motivation has a positive and significant effect on employee job satisfaction. Work-life balance also exhibits a positive and significant effect on job satisfaction. Conversely, work stress shows a negative and significant effect on employee job satisfaction. Simultaneously, work motivation, work-life balance, and work stress together exert a significant influence on employee job satisfaction. Based on these findings, it is recommended that hotel management continuously enhance work motivation through rewards, recognition, career development opportunities, and effective top-down communication. Additionally, the company should implement policies that support work-life balance, such as fair shift scheduling and adequate rest periods. Lastly, managing work stress is essential, which can be achieved by creating a conducive work environment, ensuring proportional task distribution, and fostering strong social support among employees.
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1. Record Information
| Record Field | Official Record Value |
|---|---|
| ASIA Index Record ID | ASIA-2026-641638 |
| Index Status | VERIFIED & INDEXED |
| Record Type | Scholarly Article |
| Publication Origin | APASIFIC Scholarly Ecosystem |
| Date Submit | 13 Agustus 2026 |
| Date Published | 21 Agustus 2026 |
| Record Version | 1.0 (Canonical Release) |
2. Article Identification
| Field | Details |
|---|---|
| Article Title | ASSESSING HOSPITALITY EMPLOYEE JOB SATISFACTION: THE IMPACT OF WORK MOTIVATION, WORK-LIFE BALANCE, AND WORK STRESS |
| DOI | 10.5281/zenodo.22051355 |
| Publication Venue / Journal | AJBA - Manajemen, Bisnis dan Administrasi |
| ISSN / eISSN | Dalam Antrean |
| Subject Category | Multidisciplinary & Social Sciences |
| Document Type / Language | Research Article · English |
3. Author & Research Identity
| Identity Element | Verification Details |
|---|---|
| Authors | Rizky Nastiti, Angelia Ayu Kartika Putri, Yanuar Bachtiar |
| ORCID Registry | |
| Affiliations | Institut Bisnis dan Teknologi Kalimantan |
| Author Identity Status | ✓ Verified & Provenance Resolved |
4. Scholarly Infrastructure & Indexing Chain
| Source / Infrastructure | Status | Record / Evidence |
|---|---|---|
APASIFIC(30/30 pts) | ✓ Origin Verified | Internal Publication Record |
DOI / Zenodo(25/25 pts) | ✓ Verified | 10.5281/zenodo.22051355 |
Zenodo(15/15 pts) | ✓ Linked | Zenodo ID: 0 |
OpenAIRE(15/15 pts) | ✓ Discovered | European Research Graph Record |
ORCID(10/10 pts) | ✓ Connected | 2 Author ID Verified |
Google Scholar(5/5 pts) | ✓ Discoverable | Scholarly Discovery & Citation Observation |
5. ASIA Article Metrics (Individual)
| Article Metric | Value |
|---|---|
| Total CitationsNon-Self: 0 · Author Self: 0 · Journal Self: 0 | 0 |
| ASIA Article Score (AAS) | 72 |
| Citation Velocity | 1.2 / Year |
| Citation Network Status | Verified Citation Graph |
| Scholarly Chain Score | 90 / 100 |
| Metric Status | ACTIVE |
6. Journal-Level ASIA Metrics
| Journal Metric | Value |
|---|---|
| ASIA Citation Score (ACS)Corpus Network Density: 0.0158 | 8.42 |
| ASIA Scholarly Rank (ASR)Prestige-weighted Network Metric | 1.873 |
| ASIA Impact Factor (AIF) | 2.64 |
| ASIA Percentile | 91th Percentile |
| ASIA Metric Quartile | AM-Q1 |
| Category Rank | 9 / 100 |
7. Record Verification Layer
This record represents the indexed scholarly identity, publication provenance, metadata connectivity, and metric status of this article within the ASIA Index ecosystem.
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https://doi.org/10.5281/zenodo.22051355
VOL 1
EDISI 4
AUG
2026
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Angelia Ayu Kartika Putri1, Rizky Nastiti2*, Yanuar Bachtiar3. (21 A). ASSESSING HOSPITALITY EMPLOYEE JOB SATISFACTION: THE IMPACT OF WORK MOTIVATION, WORK-LIFE BALANCE, AND WORK STRESS. AJBA - Manajemen, Bisnis dan Administrasi, 1(4). https://doi.org/10.5281/zenodo.22051355
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