AJBA - Manajemen, Bisnis dan Administrasi

ASSESSING HOSPITALITY EMPLOYEE JOB SATISFACTION: THE IMPACT OF WORK MOTIVATION, WORK-LIFE BALANCE, AND WORK STRESS

Angelia Ayu Kartika Putri1, Rizky Nastiti2*, Yanuar Bachtiar3
ORCID0000-0003-2562-9625ZenodoDOI
Volume & IsuVol. 1, No. 4
ISSN-

Abstrak

Job satisfaction is a crucial factor in enhancing employee performance and service quality, particularly in the highly demanding and dynamic hospitality industry. This research employs a quantitative approach with a descriptive method. This study aims to analyze the influence of work motivation, work-life balance, and work stress on employee job satisfaction at Aria Barito Hotel Banjarmasin. The study population consists of 150 employees, with a sample size of 75 respondents selected using a non-probability, purposive sampling technique based on specific criteria. The gathered data are analyzed using descriptive analysis, validity and reliability tests, classic assumption tests, multiple linear regression analysis, and hypothesis testing through t-tests and F-tests. The results indicate that, partially, work motivation has a positive and significant effect on employee job satisfaction. Work-life balance also exhibits a positive and significant effect on job satisfaction. Conversely, work stress shows a negative and significant effect on employee job satisfaction. Simultaneously, work motivation, work-life balance, and work stress together exert a significant influence on employee job satisfaction. Based on these findings, it is recommended that hotel management continuously enhance work motivation through rewards, recognition, career development opportunities, and effective top-down communication. Additionally, the company should implement policies that support work-life balance, such as fair shift scheduling and adequate rest periods. Lastly, managing work stress is essential, which can be achieved by creating a conducive work environment, ensuring proportional task distribution, and fostering strong social support among employees.

Kata Kunci

Scope: Sumber Daya ManusiaJob SatisfactionWork MotivationWork-Life BalanceWork Stress

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Kebaruan (Novelty)
5/5
Metodologi (Methodology)
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Kejelasan (Clarity)
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Tingkat Keselarasan Naskah91%
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STATUS: TELAAH SEJAWAT TERVERIFIKASI
1. Ringkasan Pokok (Executive Summary)

Job satisfaction is a crucial factor in enhancing employee performance and service quality, particularly in the highly demanding and dynamic hospitality industry. This research employs a quantitative approach with a descriptive method. This study aims to analyze the influence of work motivation, work-life balance, and work stress on employee job satisfaction at Aria Barito Hotel Banjarmasin.

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Record FieldOfficial Record Value
ASIA Index Record IDASIA-2026-641638
Index StatusVERIFIED & INDEXED
Record TypeScholarly Article
Publication OriginAPASIFIC Scholarly Ecosystem
Date Submit13 Agustus 2026
Date Published21 Agustus 2026
Record Version1.0 (Canonical Release)

2. Article Identification

FieldDetails
Article TitleASSESSING HOSPITALITY EMPLOYEE JOB SATISFACTION: THE IMPACT OF WORK MOTIVATION, WORK-LIFE BALANCE, AND WORK STRESS
DOI10.5281/zenodo.22051355
Publication Venue / JournalAJBA - Manajemen, Bisnis dan Administrasi
ISSN / eISSNDalam Antrean
Subject CategoryBusiness, Management & Administration
Document Type / LanguageResearch Article · English

3. Author & Research Identity

Identity ElementVerification Details
AuthorsRizky Nastiti, Angelia Ayu Kartika Putri, Yanuar Bachtiar
ORCID Registry
0000-0003-2562-9625(Rizky Nastiti)0000-0003-2386-4189(Yanuar Bachtiar)
AffiliationsInstitut Bisnis dan Teknologi Kalimantan
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DOI / Zenodo(25/25 pts)
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OpenAIRE(15/15 pts)
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ORCID(10/10 pts)
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Google Scholar(5/5 pts)
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Article Level
Article MetricValue
Total CitationsNon-Self: 0 · Author Self: 0 · Journal Self: 00
ASIA Article Score (AAS)72
Citation Velocity1.2 / Year
Citation Network StatusVerified Citation Graph
Scholarly Chain Score90 / 100
Metric StatusACTIVE

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Journal MetricValue
ASIA Citation Score (ACS)Corpus Network Density: 0.01588.42
ASIA Scholarly Rank (ASR)Prestige-weighted Network Metric1.873
ASIA Impact Factor (AIF)2.64
ASIA Percentile91th Percentile
ASIA Metric QuartileAM-Q1
Category Rank9 / 100

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Cover ASSESSING HOSPITALITY EMPLOYEE JOB SATISFACTION: THE IMPACT OF WORK MOTIVATION, WORK-LIFE BALANCE, AND WORK STRESS
AJBA
ASSESSING HOSPITALITY EMPLOYEE JOB SATISFACTION:THE IMPACT OF WORK MOTIVATION, WORK-LIFE BALANCE, AND WORK STRESS

DOI

https://doi.org/10.5281/zenodo.22051355

VOL 1

EDISI 4

AUG

2026

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Official Record
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⚠️ Perlu Peninjauan Lanjutan
Rincian 9 KategoriSkor
Topik & Relevansi9
Struktur Artikel9
Abstract8
Research Gap8
Metodologi8
Data & Statistik8
Discussion8
Conclusion8
References8
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Dasar Rumus Perhitungan:Skala 0–10.0 / 0–100
AT-RQS = 30%(Evidence Quality) + 25%(Methodological Rigor) + 20%(Statistical Strength) + 15%(Research Integrity) + 10%(Scholarly Impact)
Bounded Consistency: AT-RQSfinal = Base Score × [0.85 + 0.15 × (AECI / 100)]
Skala Kategori:9.0–10.0 (Exceptional) • 8.0–8.9 (Strong) • 7.0–7.9 (Good)
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Citation

Angelia Ayu Kartika Putri1, Rizky Nastiti2*, Yanuar Bachtiar3. (21 A). ASSESSING HOSPITALITY EMPLOYEE JOB SATISFACTION: THE IMPACT OF WORK MOTIVATION, WORK-LIFE BALANCE, AND WORK STRESS. AJBA - Manajemen, Bisnis dan Administrasi, 1(4). https://doi.org/10.5281/zenodo.22051355

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Formula & Metodologi Metrik Ilmiah

Spesifikasi perhitungan metrik kanonikal artikel, jurnal, dan penentuan Quartile ASIA Index.

01. AAS — ASIA Article ScoreArticle Level
Main Composite Formula
AASa = min(100.00, max(0.00, (Cprov + Ccit + Cvel + Cnet) × λ(t)))
Cprov (Provenance)Max 40 Pts
Cprov = 40.0 × (PSa / 100)
Ccit (Prestige Citation)Max 35 Pts
Ccit = 35.0 × min(1, ln(1 + Caweighted) / ln(1 + 50.0))
02. ACS — ASIA CiteScore4-Year Window
4-Year Cumulative Citation Impact Formula
ACSy =
Cy-3 + Cy-2 + Cy-1 + CyPy-3 + Py-2 + Py-1 + Py
03. ASJR — ASIA SJRGraph Network
Prestige-Weighted Graph Citation Transfer
ASJRi = ∑j(
ASJRjOj
× Cji × Wij)
04. AIF — ASIA Impact Factor2-Year Window
2-Year Direct Citation Impact Formula
AIFy =
Cy-1 + Cy-2Py-1 + Py-2
05. AI — ASIA INDEXComposite Metric
Multi-Dimensional Weighted Academic Impact Index
AI = WC(CSN) + WS(SJRN) + WI(AIFN) + WQ(QN) + WT(TN)
AI = 0.30(ACSN) + 0.25(ASJRN) + 0.20(AIFN) + 0.15(QN) + 0.10(TN)
06. Percentile & ASIA QuartileTier Categorization
Percentile Rank Formula
Percentilei = 100 ×
Nbelow(AIi)Ntotal − 1
Quartile Mapping Function (Q1–Q4)
Qi =
{
Q1Percentile ≥ 75
Q250 ≤ Percentile < 75
Q325 ≤ Percentile < 50
Q4Percentile < 25

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Legal Entity (Kemenkumham)AHU-0034291.AH.01.01.2026
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Submitted13 Agu 2026
AI ScreeningCOMPLETED
Peer ReviewCOMPLETED
Published21 Agu 2026
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Member Since: 2026
Expiration: 2027 (Verified)
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Peer Review: Double Blind
Language: English
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Review Duration: 14 days (Average)
Revision Count: 1 revision
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Similarity Score: 14% Match (Safe)
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AI Recommendation: Accept
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SITEMAP: PASS
OAI: ACTIVE
SCHEMA: VALID
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Scopus Author ID
59675598500
WoS ResearcherID
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Google Scholar
e89cADYAAAAJ
SINTA Author ID
6019786
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